Business Operations Manager
Position Title: Business Operations Manager
Department: Commercial Lines
Reports to: Director of Operations
FLSA Status: Non-Exempt
This role is responsible for managing our team of business insurance agents and personnel. The right candidate will have excellent communication skills in order to oversee relationships and workflow between the sales team and account managers. Organizational and technical skills are needed in supervising new hire training, and other needs and operations of the commercial insurance department of the agency.
While experience in the property & casualty insurance industry is preferred, the ideal candidate is an effective communicator and has excellent interpersonal skills. Must have the ability to travel between office locations and coordinate remote employees. This role requires a Vermont Producer’s P&C license that can be obtained upon hire.
•Supervise business insurance account managers, monitoring staff performance and ensuring workflows and efficiency standards are met
•Establish an annual performance plan for Business Insurance staff, gathering input and feedback from teams
•Facilitate communication between Account Managers and Sales team to optimize client satisfaction
•Become proficient in current business insurance workflow, agency software, and other operations to establish a plan for continuous improvement
•Ensure appropriate staffing levels, anticipating future operational needs that will meet service goals while overseeing new hire training processes with IT, HR, and other training staff
•Work in conjunction with executive management to develop and nurture carrier relationships and disseminate appropriate information to business insurance personnel.
•Represent the department at annual company meetings and solicit feedback from staff relative to Account Managers and operations.
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