Report a Claim

Report a claim by dialing 800.900.0121 and pressing 2 or you can file a claim online using our client portal.

24/7 Claims Services

We have a dedicated team of claims specialists for both personal and business insurance clients. Our in-house claims team is available at any time – we’ll report, file, and advocate for you for the best possible outcome.  They will work with you throughout the entire claims process, from initial response through final resolution.

Looking for Workers Compensation Claims services?

Claims Team

Christine Morse

 Claims Manager


Christine joined Hickok & Boardman Insurance Group in 2001 as a Claims Specialist, supporting our six office locations. She covers and responds to our 24/7, 365 -days a year emergency claims pager. Prior to joining Hickok & Boardman, Christine was a licensed agent at a local Vermont agency, having serviced claims for both Personal and Commercial lines. She has 37 years of experience in the insurance industry as a licensed agent.

Louise Harris

Claims Specialist


Mike O’Hara

Business Claims Specialist


Mike O’Hara works in the claims department at Hickok & Boardman specializing in commercial claims. He has almost 20 years of collective insurance experience as a multi lines adjuster, field appraiser and agency liaison. He is currently a Vermont licensed producer, adjuster and motor vehicle appraiser.

Kris Green

Claims Specialist


Kris joined Hickok & Boardman Insurance Group in 2016, as a Claims Specialist. He helps cover personal insurance claims and small business claims. Kris has 6 years of experience in property and casualty insurance and holds the Associate in Claims (AIC) designation.



If the claims process should encounter problems, we are on your side and will advocate on your behalf any disputes regarding your claim.



Simply tell us what happened, and we will promptly report the claim to the insurance company on your behalf with the necessary information from your insurance policy so that your claim can be settled as quickly as possible.

Professional Service

Professional Service

We follow up on your claims to make sure they are promptly and professionally handled. We are always available to answer your questions and address your concerns in order to make things as easy as possible in your time of need.

Filing Assistance

Filing Assistance

If you are not at fault in an accident and you need to file a claim on the other person’s insurance, we can help you through that process.

Have a claims question?