Director of Operations
Position Title: Director of Operations
Department: Operations and Administration
Reports to: President
FLSA Status: Exempt
Summary
The Director of Operations will be responsible for providing oversight and management of Agency operations by working closely with the management team of all departments.
Qualifications
Candidates should have at minimum a Bachelor of Science degree in business management or business administration, and a minimum of 5-7 years of relevant, senior level administrative experience at a service organization of at around 100 employees. Basic understanding of Property and Casualty Insurance is preferred.
Essential Responsibilities
- Ensures a high level of performance at all locations to increase effectiveness, efficiency, and consistency of operations
- Oversees operations in the following departments: Claims, Commercial and Personal Insurance, Risk Management.
- Oversees administrative tasks in the following departments: Accounting, Administrative Support, Human Resources, Training and Education, Marketing, and Information Technology
- Measures productivity to demonstrate utilization and optimization of technologies for future training and process improvement
- Develops long-term plans for agency initiatives such as, but not limited to, acquisitions, revenue growth strategies, investments.
- Ensures business continuity and disaster recovery strategies are developed and regularly stimulated
- Develop strategies with the Marketing department and oversee promotion of the agency to increase market share.
- Oversees budget and expenses for each location and investigates variances
- Provides oversight to department managers in handling points of friction and to maximize efficiency
- Collaborates with HR Manager to align human capital planning, recruitment, training, and supporting programs
- Travel regularly to each satellite office to advance agency initiatives
- Ensure policies and highly skilled staff are supporting the organization