Help Desk IT Support Specialist

Position Description

Position Title: Help Desk IT Support Specialist

Department: Information Technology

Reports to: Systems Administrator

FLSA Status: Non-Exempt



This is entry-level IT role to provide technical support to our clients and employees in a timely and efficient manner. The IT Support Specialist will be responsible for diagnosing and resolving hardware, software, and network issues and to provide exceptional customer service to clients.



High school diploma or equivalent required; an associated degree in IT or related field preferred. Candidates should have excellent communication skills and strong analytical and problem-solving skills. Knowledge of Windows operating system and Microsoft Office applications. Ability to lift and move computer equipment (up to 50lbs).

Relevant certification such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus but not required.


Essential Responsibilities

•Provide first-line technical support to clients via phone, email, or in-person
•Diagnose and resolve hardware, software, or network issues as required
•Escalate complex technical issues to senior support staff or other teams when necessary
•Proactively monitor client systems and networks to identify and resolve potential issues before they become problems
•Install, configure, and troubleshoot software applications and operating systems
•Provide basic training and support to clients on software and hardware usage
•Continually update knowledge of new technologies and products

Essential duties listed here are not all-inclusive and may be modified from time-to-time at the discretion of management.

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